Here’s what our customers think!

Sapaad is phenomenally helping businesses worldwide. Don't just take our word for it.

We use every feature of Sapaad extensively across our entire chain. Sapaad has automated critical areas of our business and allows us to monitor operations centrally in real‐time. This gives us tremendous visibility, and our operations have really benefited. I would, without hesitation, recommend Sapaad.

Syed Mohammed Qadri, Chairman

Sapaad is a phenomenal improvement over our previous software. Our Call Agents love it and have vocally expressed how much easier to use it is. Sapaad has therefore resulted in an improvement in our service levels and our delivery times. We’ve rolled it out across all our branches, and even our franchisees are beginning to adopt it.

Farshad Abbaszadeh, CEO

Sapaad has changed the way I view my business ‐ now I am always connected to it, and I have full visibility of every area of my operations, from home delivery efficiency, to staff performance, to individual transactions. I think Cloud-based POS are the future! I’ve also found the support and response of the Sapaad team to be refreshing ‐ they are immediate and accommodating. I have since moved from a “big-name” POS to Sapaad.

Iqbal A Khan, Owner

As a rapidly growing brand, at Mandilicious we were looking for a call centre solution that would be convenient, centralised and cost-effective. After seeing a demo from Sapaad, we realised that we had found the right solution to fit our evolving needs. Even better, it co-existed perfectly with our existing systems, and took just a day or so to install in each of our restaurants. Thanks to Sapaad, we can now focus on growing our business to the next level, rather than thinking about IT.

Fayez Al Nusari, Founder and Managing Director

We took one look at Sapaad and fell in love; now we’re ditching our expensive on-premise POS across our chain and migrating all our restaurants to Sapaad. We’re also able to build an affordable call-center into the business, something that was prohibitive earlier. The price is unbelievable for what we’re getting.

Jihad El Eit, CEO

At Royal Kebab we pride ourselves on great food and quality service. And we strive ceaselessly to perfect our delivery process. We wanted a system that would bring everything together seamlessly, from calls, to the kitchen, to the delivery team. We also wanted to empower our staff to work smarter, and we wanted visibility into our business. Sapaad fit the bill. I was able to do the initial setup by myself in a few hours and test everything; amazing that you can do that with a POS. Sapaad’s dashboard gives us live updates on business performance anywhere anytime, and the delivery management module lets us monitor and improve our delivery process and incentivize our staff. The interface is modern and simple, and the call center module also frees us to centralize our call center at anytime.

Manan Mistry, Proprietor

Sapaad is the perfect solution for UAE-based entrepreneurs! It is cost-effective and scalable, and its easy-to-use dashboard enables small business owners to track and manage their daily operations from anywhere in the world. Sapaad is mobile-friendly and user-friendly, so everyone on the team from all different backgrounds are able to use the system easily. Sapaad’s integrated inventory system and delivery tracking module makes it a perfect comprehensive solution for any start-up restaurant, at the right price. If you ever run into an issue or have questions, their friendly customer service team are quick to respond with a solution.

Justine Corrado, Managing Partner

At Hot Brands, we own several brands, each with multiple locations. Having a dependable, reliable POS and technology partner is critical to running a smooth operation.
Sapaad has really made a difference and eased our jobs. Everything is online and instantaneous. In the two years and counting that we’ve been using Sapaad, we have had a remarkable uptime record. We also find Sapaad’s Support great. They handle all our requests promptly and are extremely responsive and helpful, even when dealing with ‘last minute’ requests.
We are happy with Sapaad and our move to a cloud-based solution; there’s simply no looking back.

Sangamesh J., IT Manager

At Kebab Bistro, we believe in quality and authenticity, in the food we offer and in the way we operate our business. It was very important to us that we pick a POS that helps us stay connected to our business and be in control of the quality of our operations.
Sapaad’s dashboard  gives me a complete overview of my restaurant’s sales anytime I want, even remotely; great for keeping tabs on what’s happening. The Sales Summary report is particularly impressive. I can access information on total revenue, discounts, category-wise sales, and even monitor my staff’s individual performance. There is practically no after sales service required at all once you are on with it. In spite of that, if there is any occasional clarification required, their help line is very prompt and courteous. Overall, Sapaad has been extremely smooth and effective; I can totally vouch for it.

Oofrish Contractor, Owner

Moti Roti started out as a food truck; it wasn’t a traditional brick and mortar place. I needed a system that was flexible and light; where I don’t need to carry around a tonne of equipment. Sapaad was the right solution.
Sapaad is robust and super modern. My staff can just pick up a tablet, go to an event, plug in and start business. You don’t get that in a lot of point of sales. We can even work offline, because sometimes we don’t have internet access during events, and that is crucial to staying operational.
It also helps to pay just a rolling fee and not a massive investment for hardware and someone to come in and program it. I’ve recommended Sapaad to several other homegrown restaurants.

Tahir Shah, Owner

Sapaad is the perfect comprehensive solution for retail F&B. It covers all modules that are essential in a restaurant point of sale. The ease of use is phenomenal. It can be handled very easily by my staff.
One of the main features of Sapaad that we were attracted to was the integrated online ordering module. The fact that by simply adding a code to our website, we were able to develop our own online ordering operations. This feature, along with the home delivery management system has incredibly helped our business. Sapaad’s SMS and Loyalty program features are great business-boosters as well. Overall, we are very happy with the system.

Yann Jolivet, Owner

Our Sapaad experience at Sumo Sushi & Bento has been amazing. Sapaad addressed the business challenges that we faced in the past. It covers all operational requirements of a restaurant POS, which has helped us a lot in our administration.
What first attracted us to Sapaad was the seamless implementation of their integrated call center module. It has really simplified our phone order management. With Sapaad, we love the fact that front office and back office operations are very easy to configure. And if we ever do require help, their Support team is extremely prompt and responsive.
Sapaad’s progress has been phenomenal since the day we signed up. The software is always evolving with new features and functionalities; I’m excited to see what’s in store.

Darami Coulter, Global Marketing & Communications Manager

Sapaad has revolutionised our customer engagement. At Zen, we have more than 10,000 customers and each time a customer calls, thanks to Sapaad, we know them by name, we know their order history and favourites items.
Sapaad has a fantastic ease of use. All of my staff can handle the software effortlessly. I have the ability to operate the online ordering module even when I’m home; one click on my tablet and the orders print directly at my restaurant.
With Sapaad, I have instant access to critical sales information and several business insights. This has helped me make informed business decisions in our year-round assessments. It has given me the ability to strategise our marketing efforts more effectively. I would blindly recommend Sapaad to other business owners.

Nicky Ramchandani, Owner

At Wingsters, it was very important for us to have a system that gave us the ability to be more flexible and fluid in our business. That was the big decision-making factor that led us to sign up for Sapaad.
Everything about Sapaad is fantastic; the implementation is smooth. We use Sapaad in more than one device – in a laptop and iPad, which we are able to move around with for events and community ripe markets. My team find Sapaad very simple to use – be it backend configurations or front office operations.
Sapaad has given me the ability to have greater control and visibility over my business. One click on my screen and I instantly get a snapshot of where my business stands. I didn’t have this ability previously. This has empowered my business decisions; there’s simply no looking back.

Ahmed Hassan, Owner

We take our food truck to various events across the country, and we were looking for a system that would work great for mobile businesses. We didn’t want to be strapped to wires and heavy equipment. We gave Sapaad a try, and what we love about it, is that we can just arrive at an event, simply connect our laptop to the internet, and we’re instantly ready for business.

Dana Al Sharif, Co-Founder

Sapaad has honestly been a huge help to my business. As I’m usually driving business opportunities and not present at events, Sapaad helps me easily manage everything, from analysis to inventory, all from my phone! Also, as we are now expanding into multiple operations, it’s amazing how easy it is to keep tabs of everything, from a single application.

Salmaan Asgher, Co-Founder

At Pollo Pollo, we’re driven by passion and believe in serving quality to our customers. It was very important for us to get the right technology to help us achieve our commitment to quality. We’re very happy we found Sapaad. The implementation went without a hitch. Sapaad has a great interface and the ease of use is fantastic. We’re also happy with Sapaad’s professionalism and support. I’ve introduced Sapaad to many other restaurant owners.

Ali Sidani, CEO and Founder

We wanted a restaurant management system that would not just help us “run” our restaurant but also provide business intelligence to help make quick and effective strategic decisions.
Since we specialise in home deliveries, we found Sapaad’s ‘Delivery Manager’ to be a critical component. It has changed the way we manage our deliveries and has tremendously improved our delivery time. I love Sapaad’s ability to monitor and track home deliveries as they happen, all from a single screen.
Also, Sapaad’s support team is very professional. They are very prompt in the rare case I need any clarifications.

Antoine Rontiex, Co-Founder

As our business developed, we researched POS tech providers who could provide a comprehensive solution to fit our unique operations. We found Sapaad to best complement our meal plans and our day-to-day operational requirements. We can easily set up our custom meal plans in Sapaad and schedule it for weekly or monthly. Meals are auto-printed in the kitchen on the day and prepared fresh.

Sapaad provides easy access to monitoring our sales and revenue with live reports. We love that we can identify sales trends in our business, at a glance!

Nicola Cooper, Founder

At Dos Puertas we use Sapaad for table management, cash register, printing bar, kitchen & customer tickets and analytics reporting on sales and inventory. We spent hours researching for the right POS software because of the difficulties we faced with our previous POS provider. We signed up for a free demo and it seemed to have pretty much everything we needed.
As Sapaad is cloud-based it’s so much easier for the staff to work with and we can see exactly what is going on in the restaurant when we aren’t there. Sapaad’s customer support is top notch. They always get back with useful and relevant information, less than 12 hours from our call. As far as features, we’d have to say that the ease of seeing our sales history and which products are moving the best (or worst) is probably our favourite. On the whole, we like the system and have adapted to it, which is great.

Chad Gustafson, Founder & Proprietor

We found it simple to deploy Sapaad and get started. We actually set it up ourselves. The software is simple yet powerful at the same time. The live reporting feature helped us keep track of what’s going on in all of our branches at all times. Sapaad’s customer support team are prompt to assist us to rectify any issues we have with operations. Overall, we are very happy with Sapaad.

Salahudheen Ahmed, IT Technician

Sapaad is an excellent system with a great customer support team. We attended a training session at their office which was very insightful. The software is user-friendly making it easy to understand and use even if you do not have prior POS tech experience. It is as simple as using a smartphone. We are glad we use Sapaad at our restaurants.

Mohammed Rizwan, IT Technician

We were looking for an end to end POS solution that maintained consistency across all 20 of our outlets. Sapaad is our go-to POS system because they fit our business needs making management easy. Sapaad has a good support structure. Their team was great at training all our staff, were easy to cooperate with and seem to appreciate their customers.

Thariq Kamaludheen, IT Manager

Sapaad is great. It’s practical, easy to use and accessible from any device. It gives access to multiple user points. Sapaad has been incredibly effective in helping Wokyo visualize our business performance and stay connected to my restaurant on the go. What we like the most about Sapaad is their customer support. Sapaad’s support team is one of their biggest advantages. They are always available, helpful, and hands-on with assistance if we are facing an issue. After-service is super important for us. Though there are similar products and systems out there, Sapaad’s customer service gives them an upper hand over the competition.

Zakarya Zak, CEO

We chose Sapaad to help us run our entire delivery and online ordering operations for all our 15 locations.
Sapaad has been significant in streamlining our operations right from setting up a central call center and building a master CRM for our locations. They also have a strong support team on ground.  They really take ownership of what they do, any problem is resolved within a matter of minutes.

Shafeer Ahmed, Assistant IT Manager

At Ente Malabar, we found Sapaad’s CRM to be extremely user-friendly. It gives us great tools and insights into customer information that makes engaging with customers effortless. Our customers seem to appreciate it as well. Sapaad helps ease our delivery operations. Sapaad has an excellent cloud printing network that automatically detects the customer’s location based on their information and prints the order at our nearest branch.

Siljo J., Call Center Manager

Sapaad is easy to use and can be learned by anyone. No proper training is required to adapt to it, that’s the nature of the application. We can access all the reports required to analyze and forecast sales. Sapaad is always improving with new features and updates. The online payment gateway for online ordering is great for Jollibee. Overall, we are very happy to be using Sapaad.

Khaja M., IT Support Supervisor

It is very important for us to have a POS system that is flexible and modern. We found Sapaad to be a comprehensive solution. What we liked the most about Sapaad, is the ease of access and the freedom that the POWA offers as a hardware platform. It is compact and fully-featured. Their customer service experience is one the best we have come across so far.

Rashid Hamza, Finance & Administration

Yuki No Hana is a Japanese dessert concept. We currently have one outlet. We focus on delivering the highest quality desserts and service. As a business owner, accuracy is key to my restaurants’ success. With Sapaad, I like the accuracy and that all my business information is online and up-to-date. Sapaad’s dashboard and detailed reports give me LIVE insights on my restaurant performance that have helped me in streamlining my operations and decision making. I can view my menu top sellers, staff performance, sales and so on. I can access my reports from anywhere as it is online. The system is very user-friendly. I’d rate the ease of use a 4/5. I am pleased with the current features and functionalities in Sapaad since it has everything I need for my restaurant business. Customer support is great. Overall, I would recommend Sapaad for restaurant businesses looking for a comprehensive restaurant management solution.

Abdul Hakim Qaed, Owner/Founder

One word: Brilliant! The system is fully integrated and the interface is very user-friendly. We have multiple outlets of Dia’s in KAUST, and providing our customers with excellent quality is the secret to our success. With Sapaad, I can keep track of the business performance of all my outlets in real-time from a single administration. Sapaad’s consolidated sales and marketing dashboard helps monitor sales trends and compare the operations of our different outlets to strategize my business decisions accordingly. Using Sapaad makes running Dia’s effortless.

Suhayb Beig, Finance Manager

Sapaad is the perfect tool for our restaurant operations! We discovered Sapaad through a Google ad and it seemed to offer everything we were looking for. We love that it’s a cloud-based system since we can keep track of our restaurant wherever we go. And, since it works on any device, we can log in using different staff roles with any tablet—especially helpful during busy nights!

Samuel Loh, Manager

We use Sapaad for the POS, loyalty program, and inventory. Sapaad has completely changed how we managed our inventory. Before Sapaad, sending purchase orders was a cumbersome process. If we saw that our stock was running low, we’d have to open our email to send a purchase order to our suppliers. With that system, we could easily receive the wrong order because of miscommunication, oversight, or human error. When we switched to Sapaad, we were thrilled to see that we could email suppliers directly from the system. We could even submit recipes for each our our items to get live updates of our stock. If we see that certain ingredients are running low, we can select them, pick which supplier we wanted to order from, and send an email to all of them with just a few clicks! It made the process much faster and much more efficient.

Thomas Clozel, Operations Manager

Decision making has been a breeze thanks to the real-time analytics of the Dashboard! No matter where I am, I’m able to see the performance of my menu items and staff in a comprehensive manner. We also love the Build Your Own feature! As Bowlful targets health conscious customers who may have several individual preferences, this addition brings a new side to our menu and we’re able to cater to every request. Sapaad is great and incredibly user-friendly. But, if we ever have any issues, we can always rely on their 24/7 support team who are experts on the product. Overall, Sapaad has made my business painless.

Naz Askari, Owner

We haven’t found any other Cloud POS that works for us as well as Sapaad does. Sapaad’s user interface is really simple to learn and use. Plus, we love that we can get setup and support from anywhere. We operate a unique outlet with Sapaad, offering pre-prepared meals to go, with only one staff member in total. This outlet does not have a kitchen, purely relying on stock transfers from our restaurants. Sapaad’s Inventory Management has helped us with this one-of-a-kind business model with simple and accurate stock transfers. We get in-depth and accurate reports that we can filter by product, employee, and more. All these insights help us make decisions to maneuver our company in the right direction.

Abdullateef Alsumait, Owner

Coastline is currently running eight operations in King Abdullah University of Science and Technology (KAUST). We cater to all the staff, employees, and students at the university. Therefore, we need to ensure that all our customers get the best experience. Using Sapaad to manage our operations is seamless as it is web-based, user-friendly, and live. Using the walk-in and dine-in module has never been easier. Splitting bills was a big issue for us in the past but now, all we have to do is tap the Split Bill button and it’s done! Seamless and simple from setup to use.

Awais Ali, IT Supervisor

We opened just last year and as a start-up restaurant, we didn’t think it would make much financial sense to sign-up for an expensive on-premise system. That’s why we were drawn to Sapaad. It was incredibly affordable but had everything we were looking for. Plus, the cloud-based model was perfect for our restaurant. Thanks to Sapaad, we can access the system and see detailed reports of our business to keep track of what’s going on from anywhere in the world!

June Cheng, Operations Manager

Sapaad really helped drive sales at our restaurant. Using comprehensive Dashboard reports helps us make several effective business decisions. The support team is top-notch and answers our queries promptly and effectively. Our business has improved an estimated 60%-70% due to help from support.

Jeevan G. Nair, Restaurant Manager

We love how easy Sapaad makes it to manage multiple restaurants! We switched from our previous POS because it just couldn’t keep up with our needs. But with Sapaad, we have a centralized view of all our branches in just one account! Because it’s cloud-based, we can keep track and manage all our restaurants with just one system. Sapaad has been such a great addition to our business and I cannot recommend it enough to all other restaurants.

Hasan Matouk, Restaurant Manager

We needed to find a robust and modern POS system that would complement our restaurant operations and Sapaad was a perfect choice. We use it for all of our events since, while it’s jam-packed with so many amazing features, it still manages to stay simple and easy to use.

Mohammed Ebrahim, IT Manager

There are so many ways you can customize your Sapaad account that it could easily adapt to every business model. We love using Sapaad for our online delivery orders. Its interface is simple and a dream to use—anyone will be able to understand it! Since it’s a cloud-based system, we can manage all our branches with just one account!

Vignesh Balakrishnan, IT Manager