Updated on: 07/08/2021

Scope

  • Sapaad Pte. Ltd., and its subsidiaries and its affiliates (“Sapaad”) takes your privacy seriously. This policy explains the type of Personal Data we collect, how we collect, for what purpose we use the Personal Data, and measures taken to protect the Personal Data submitted and collected by Sapaad in accordance with the Personal Data Protection Act (“PDPA”). We also describe the rights and choices available to you regarding the use of the Personal Data.

  • The privacy policy applies to the Personal data that we collect or is provided to us:
    • when you visit Sapaad’s website or which we obtain through any communications with you; or

    • when you sign up for Sapaad’s Product and/or Services

  • Personal Data means the information about you from which you could be identified- such as your name, date of birth, email address, address, IP address and even technical data such as browser type, version, operating system and platform and other technology on the devices you use to access this website etc.

  • Data Controller.
    • This Privacy Policy describes our role as a ‘controller’ of Personal Data.

Data Collection

We collect personal data in number of ways, including through

2.1 Data that you provide to us voluntarily through direct interactions (such as via phone, email or while visiting our office etc.) in connection with the following:

  • Interest in Services. If you have an interest in obtaining information about our services; request customer support; contact us; opting to receive marketing information with us; creating an online account with us; register to use our websites; sign up for an event, webinar, demonstration of our services or contests; or download content, we may require that you provide to us your contact information (name, title, company name, address, phone number, email address or username);

  • Purchases. If you make purchases via our website or register for an event or webinar, we may require that you provide to us your financial and billing information, such as billing name and address, credit card number or bank account information;

  • Websites. If you interact with our websites or emails, we automatically collect information about your device and your usage of our websites or emails (such as Internet Protocol (IP) addresses or other identifiers, which may qualify as Personal Data);

  • Events. If you attend an event and you provide us your contact information (name, title, company name, address, country, phone number and email address);

  • Community. If you register for an online community that we provide, we may ask you to provide a username, photo or other biographical information, such as your occupation, location, social media profiles, company name, areas of expertise and interests;

  • Surveys. If you voluntarily submit certain information to our services, such as filling out a survey about your experience, we collect the information you have provided;

  • Integrations. If you decide to avail the third party integrations in our database, the information collected in our database may be provided to the third party service providers upon your consent (which shall be automatically deemed upon you activating such services);

  • Office Visits. If you visit our offices, you may be required to register as a visitor and to provide your name, email address, phone number, company name and time and date of arrival; and

2.2 Personal Data that we collect automatically

We use common information-gathering tools, such as tools for collecting usage data, cookies, web beacons, pixels, and similar technologies to automatically collect information that may contain Personal Data as you navigate our websites, our services, or interact with emails we have sent to you. This includes the Personal Data that we collect:

  • When you Visit our Sites.

    • This information may include identifiers, commercial information, and internet activity information such as IP address (or proxy server information), device and application information, identification numbers and features, location, browser type, plug-ins, integrations, Internet service provider and/or mobile carrier, the pages and files viewed, searches, referring website, app or ad, operating system, system configuration information, advertising and language preferences, date and time stamps associated with your usage, and frequency of visits to the websites.

    • This information is used to analyze overall trends, help us provide and improve our websites, offer a tailored experience for website users, and secure and maintain our websites.
  • As part of our Cloud Services.

    • This information may include identifiers, commercial information, and internet activity information such as IP address (or proxy server), mobile device number, device and application identification numbers, location, browser type, Internet service provider or mobile carrier, the pages and files viewed, website and webpage interactions including searches and other actions you take, operating system and system configuration information and date and time stamps associated with your usage.

    • This information is used to maintain the security of the services, to provide necessary functionality, to improve performance of the services, to assess and improve customer and user experience of the services, to review compliance with applicable usage terms, to identify future opportunities for development of the services, to assess capacity requirements, and to identify customer opportunities.

    • Some of the data collected by the services, whether alone or in conjunction with other data, could be personally identifying to you. Please note that this data is primarily used to identify the uniqueness of each user logging on (as opposed to specific individuals), apart from where it is strictly required to identify an individual for security purposes or as required as part of our provision of the services to our customers.

    • Server Logs. If you use and interact with our website and/or services, we automatically collect information about your device and your usage of our services through log files and other technologies, some of which may qualify as Personal Data. This information is used to monitor the volume of traffic the site receives, the number of users, location of those users. We do not use this information to track the activity of individual visitors to the website.

  • Other Sources. We also collect information about you from other sources including third parties from whom we purchase Personal Data and from publicly available information.

    • We may combine this information with Personal Data provided by you.

    • This helps us update, expand, and analyze our records, identify new customers, and create more tailored advertising to provide services that may be of interest to you.

    • The Personal Data we collect from other sources includes phone number, email address, home address, name, commercial information, internet activity information, and inferences about preferences and behaviors.

    • We collect such Personal Data from these sources:

2.3 “Special Category” of Personal Data

We do not collect any data which is, by its nature, particularly sensitive (e.g. genetic data, biometric data, data revealing political, religious, sexual orientation or other beliefs, or data concerning health such as dietary requirements or food allergies.

2.4 Consent to collection and usage of Personal Data

By agreeing to this Privacy Policy, you have agreed and consented to the collection and usage of your Personal Data for the purposes set forth in this Privacy Policy.

Data Collection Tools

  • Cookies, Web Beacons and other Tracking Technologies.

    • We use technologies such as web beacons, pixels, tags, and JavaScript, alone or in conjunction with cookies, to gather information about the use of our websites and how people interact with our emails.

    • When you visit our websites, we, or an authorized third party, may place a cookie on your device that collects information, including Personal Data, about your online activities over time and across different sites. Cookies allow us to track use, infer browsing preferences, and improve and customize your browsing experience.

    • We use both session-based and persistent cookies on our websites.

      • Session-based cookies exist only during a single session and disappear from your device when you close your browser or turn off the device.

      • Persistent cookies remain on your device after you close your browser or turn your device off.

      • You can control the use of cookies on your device, but choosing to disable cookies on your device may limit your ability to use some features on our websites and services.

    • We also use web beacons and pixels on our websites and in emails. For example, we may place a pixel in marketing emails that notify us when you click on a link in the email. We use these technologies to operate and improve our websites and marketing emails.

  • Cookies

  • Required Cookies - Basic Website Functionality.

    • Examples: session cookies needed to transmit the website, authentication cookies, and security cookies.

    • If you have chosen to identify yourself to us, we may place on your browser a cookie that allows us to uniquely identify you when you are logged into the websites and to process your online transactions and requests.

    • There is no option to opt out.

  • Functional Cookies.

    • Examples: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.

    • Functional cookies may also be used to improve how our websites function and to help us provide you with more relevant communications, including marketing communications. These cookies collect information about how our websites are used, including which pages are viewed most often.

    • We may use our own technology or third-party technology to track and analyze usage information to provide enhanced interactions and more relevant communications, and to track the performance of our advertisements.

    • For example, we use Google Analytics (Google Analytics), a web analytics service provided by Google, Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. You can learn about Google’s privacy practices by going to www.google.com/policies/privacy/partners/.

    • Google Analytics uses cookies to help us analyze how our websites are used, including the number of visitors, the websites from which visitors have navigated to our websites, and the pages on our websites to which visitors navigate. This information is used by us to improve our websites. We use Google Analytics with restrictions on how Google can process our data enabled. For information on Google’s Restricted Data Processing go to https://privacy.google.com/businesses/rdp/.

    • We may also use HTML5 local storage or Flash cookies for the above-mentioned purposes. These technologies differ from browser cookies in the amount and type of data they store, and how they store it. To learn how to manage privacy and storage settings for Flash cookies, click https://www.macromedia.com/support/documentation/en/flashplayer/
      help/settings_manager.html.

    • You can choose to opt out of functional cookies. To change your cookie settings and preferences, including those for functional cookies, click the Cookie Preferences link on the page. To learn how to control functional cookies, click https://www.aboutcookies.org/.

  • Advertising Cookies.

    • Advertising cookies track activity across websites in order to understand a viewer’s interests, and to direct marketing to them.

      • We sometimes use cookies delivered by us or by third parties to show you ads for our products that we think may interest you on devices you use and to track the performance of our advertisements. For example, these cookies collect information such as which browser you used when visiting our websites.

      • We also contract with third-party advertising networks that collect IP addresses and other information from web beacons on our websites, from emails and on third-party websites. Advertising networks follow your online activities over time and across different websites or other online services by collecting device and usage data through automated means, including through the use of cookies. These technologies may recognize you across the different devices you use. When we work with third party advertising networks, we require them to restrict their data processing to only what is necessary to provide us with the advertising services we request.

      • You can choose to opt out of targeting and advertising cookies. To change your cookie settings and preferences, including those for targeting and advertising cookies, click the Cookie Preferences link on the page.

    • Notices on behavioral advertising and opt-out for website visitors.

      • We or one of our authorized partners may place or read cookies on your device when you visit our websites for the purpose of serving you targeted advertising (also referred to as “online behavioral advertising” or “interest-based advertising”). To learn more about targeted advertising and advertising networks please visit the opt-out pages of the Network Advertising Initiative at https://optout.networkadvertising.org/?c=1, and the Digital Advertising Alliance at .

      • To manage the use of targeting and advertising cookies on this website, click the Cookie Preferences link in the footer of the page or consult your individual browser settings for cookies. To learn how to manage privacy and storage settings for Flash cookies, click here. Various browsers may also offer their own management tools for removing HTML5 local storage.

    • Do Not Track.

      • While some internet browsers offer a “do not track” or “DNT” option that lets you tell websites that you do not want to have your online activities tracked, these features are not yet uniform. Therefore, we do not currently commit to responding to browsers’ DNT signals with respect to our websites.

Uses

We rely on authorized legal basis (such as, performance of a contract or legitimate interest) to collect and process your Personal Data, unless consent is required by law.

  • Websites and Services. We process your Personal Data to perform our contract with you for the use of our websites and services and to fulfill our contractual obligations; if we have not entered into a contract with you, we base the processing of your Personal Data on our legitimate interest to operate and administer our websites and to provide you with content you access and request (e.g., to download content from our websites);

  • Contact and User Support. If you request support, or if you contact us by other means including via a phone call or webform, we process your Personal Data to perform our contract and to the extent it is necessary for our legitimate interest in fulfilling your requests and communicating with you;

  • Payments. If you have provided financial information to us, we process your Personal Data to verify that information and to collect payments to the extent that doing so is necessary to complete a transaction and perform our contract with you;

  • Security. We process your Personal Data by tracking use of our websites and services, creating aggregated non-personal data, verifying accounts and activity, investigating suspicious activity, and enforcing our terms and policies to the extent it is necessary for our legitimate interest in promoting the safety and security of the services, systems and applications and in protecting our rights and the rights of others;

  • Development. We process your Personal Data to analyze trends and to track your usage of and interactions with our websites and services to the extent it is necessary for our legitimate interest in developing and improving our websites and services and providing our users with more relevant content and service offerings;

  • Compliance. We process your Personal Data to review compliance with the contracts and policies to the extent that it is in our legitimate interest;

  • Customer Opportunities. We process your Personal Data to assess new potential customer opportunities to the extent that it is in our legitimate interest;

  • Personalized Advertisements. We process your Personal Data to conduct marketing research, advertise to you, provide personalized information about us on and off our websites based upon your activities and interests to the extent it is necessary for our legitimate interest;

  • Marketing Communications. We will process your Personal Data or device and usage data to send you marketing information, product recommendations and other non-transactional communications about us and partners, including information about our products, promotions or events as necessary for our legitimate interest;

  • Managing Contests or Promotions. If you register for a contest or promotion, we process your Personal Data to perform our contract;

  • Managing Event Registrations and Attendance. We process your Personal Data to plan and host events or webinars or demonstrations of the product for which you have registered or that you attend, including sending related communications to you, to perform our contract;

  • Registering Office Visitors. We process your Personal Data for security reasons, to register visitors to our offices and to manage non-disclosure agreements that visitors may be required to sign, to the extent such processing is necessary for our legitimate interest; and

  • Legal Obligations. We process your Personal Data when cooperating with public and government authorities, courts or regulators in accordance with our legal obligations under applicable laws to the extent this requires the processing or disclosure of Personal Data to protect our rights or is necessary for our legitimate interest.

Disclosure and Sharing

  • Service Providers. With our contracted service providers, who provide services such as IT and system administration and hosting, credit card processing, research and analytics, marketing, video hosting and processing and customer support;

  • Your Affiliates. If you use our services as a user, we may share your Personal Data with your affiliated customer responsible for your access to the services to the extent this is necessary for verifying accounts and activity, investigating suspicious activity, or enforcing our terms and policies;

  • Our Affiliates. With affiliates within our corporate group, to the extent such sharing of data is necessary to fulfill a request you have submitted via our websites or for customer support, marketing, technical operations and account management purposes;

  • Event Sponsors. If you attend an event or webinar organized by us, or download or access content, we may share your Personal Data with sponsors of the event. If required by applicable law, you may consent to such sharing via the registration form or by allowing your attendee badge to be scanned at a sponsor booth. In these circumstances, your information will be subject to the sponsors’ privacy statements;

  • Contest and Promotion Sponsors. With sponsors of contests or promotions for which you register;

  • Third party networks and websites. With third-party social media networks, advertising networks and websites, so that we can market and advertise on third party platforms and websites;

  • Third party partners. With third party partners and service providers vide integrations with Sapaad, for the purposes of providing the necessary services to you.

  • Professional Advisers. In individual instances, we may share your Personal Data with professional advisers acting as service providers, processors, or joint controllers - including lawyers, bankers, auditors, and insurers based in countries in which we operate, and to the extent we are legally obliged to share or have a legitimate interest in sharing your Personal Data;

  • Change in Ownership. To a successor, if we are involved in a merger, reorganization, or other corporate change, or sell a business unit, or a significant portion of our business. In accordance with applicable laws, we will use reasonable efforts to notify you of any transfer of Personal Data to an unaffiliated third party;

  • Anonymous and Aggregated. We may also share anonymous and aggregated usage data in the normal course of operating our business; for example, we may share information publicly to show trends about the general use of our services; and

  • Legal Requirements. We may be required by law to disclose your Personal Data, and we will try to take steps to limit any such disclosure.

Your Rights

We will only send you marketing communications if you “opted in” to receiving such communications. You have the right to “opt out” of receiving marketing communications, whether by email or otherwise, at any time. You can do this by (i) clicking the unsubscribe link displayed in any of the marketing e-mails you receive, (ii) emailing privacy@sapaad.com to indicate you no longer wish to receive marketing communications, or (iii) writing to us at the relevant address set out in How to contact us below.

  • Withdrawal of Consent. You may give us notice of your intention o halt the collection, use, processing, or disclosure of your Personal Data at any time by contacting us at privacy@sapaad.com.

  • Right to copy. Subject to the exceptions referred to in section 21(2) of PDPA, you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please send an email to privacy@sapaad.com.

  • No Sale. We do not sell your Personal Data to any third parties

Other Terms

  • Protection of Personal Data. While we use industry standard security measures to protect against the loss, misuse, unlawful or unauthorized destruction, access, disclosure and alteration of the Personal Data under our control, there is no guaranty that it cannot be compromised. For your own protection, we encourage you to not include sensitive personal data, credit card, or similar personal data in any email you send us or our staff.

  • No Children Under Age 13. We do not intentionally gather Personal Data about visitors who are under the age of 13.

  • No Contractual Rights. This Privacy Policy is not a contract and does not create any contractual rights or obligations.

  • Privacy Concerns. To exercise your rights regarding your Personal Data or if you have questions regarding this Privacy Policy or our privacy practices, please email us at: privacy@sapaad.com, call us at: +65 6224 0777 / +65 6226 5500, or mail us at 101 Cecil Street, #19-01 Tong Eng Building, Singapore 069533.

  • Links to Third Party Sites. Our Service may contain links to other sites and services, which are owned and controlled by others. These third-party websites have their own policies regarding privacy, and you should review those policies.

  • Revisions to this Policy. We may change this policy at any time and changes will be posted on this page and where appropriate notified to you. Please check back frequently to see any updates or changes to our policy.

  • Contacting Us. If you wish to contact Sapaad regarding any aspect of the Privacy Policy you should use the following contact details: privacy@sapaad.com, call us at: +65 6224 0777 / +65 6226 5500, or mail us at 101 Cecil Street, #19-01 Tong Eng Building, Singapore 069533.