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Customer Solutions Engineer Intern

Internship
Customer Support
India

WHO WE ARE

Sapaad is a global SaaS company transforming the food and beverage industry through its unified commerce platform. Our flagship product, Sapaad, powers thousands of restaurants, cafés, cloud kitchens, and hospitality businesses across more than 40 countries, helping them streamline operations, deliver exceptional customer experiences, and grow with confidence.

For over a decade, our passionate team of engineers, designers, product specialists, and customer success professionals has been building innovative technology that simplifies restaurant operations. From point of sale and inventory management to online ordering, analytics, and customer engagement, Sapaad provides an integrated platform that enables restaurants to operate smarter and scale faster.

Headquartered in Singapore with offices across five countries, Sapaad is backed by experienced technology leaders with deep expertise in SaaS, cloud computing, mobility, and e-commerce.

As we continue expanding our presence in India, we’re looking for talented and driven interns who are excited to learn, grow, and begin their careers in a fast-paced technology company.

INTERNSHIP OVERVIEW

We’re looking for a Customer Solutions Engineer Intern who is passionate about technology and enjoys solving problems while delivering exceptional customer experiences.

This internship is designed for recent graduates and early-career professionals who want to gain hands-on experience in Customer Success, Technical Support, and SaaS. Throughout the program, you’ll receive structured training, work on real customer scenarios, and develop the technical, communication, and problem-solving skills needed to support a global software platform.

Working alongside experienced Customer Solutions Engineers, you’ll gradually take on greater responsibility as your product knowledge, technical expertise, and confidence grow.

If you’re curious, proactive, enjoy learning new technologies, and want to make a meaningful impact while developing valuable industry skills, we’d love to hear from you.

WHAT YOU’LL DO

  • Build a strong understanding of Sapaad’s unified commerce platform and how it helps restaurants operate more efficiently.
  • Learn how to diagnose, troubleshoot, and resolve customer issues through phone, email, live chat, and remote support.
  • Assist customers with product-related questions while delivering a professional, friendly, and customer-centric experience.
  • Learn to investigate issues, identify potential root causes, and document findings clearly and accurately.
  • Collaborate with Product, Engineering, and Customer Success teams to resolve customer concerns effectively.
  • Participate in customer onboarding sessions, product demonstrations, webinars, and implementation activities.
  • Assist in creating and maintaining customer guides, knowledge base articles, and internal documentation.
  • Develop strong analytical, troubleshooting, and communication skills by working on real customer cases.
  • Take on increasing ownership of customer interactions and support responsibilities as your training progresses.

YOU’RE A STRONG FIT IF YOU

  • Have completed a Bachelor’s degree in Computer Science, Information Technology, Engineering, Business, or a related field.
  • Have excellent English communication skills, both written and verbal.
  • Are proficient in at least one regional Indian language (such as Hindi, Tamil, Telugu, Kannada, Bengali, or others).
  • Enjoy interacting with people and solving problems.
  • Are curious about technology and eager to learn new software products.
  • Demonstrate patience, empathy, professionalism, and a customer-first mindset.
  • Have strong analytical thinking and enjoy troubleshooting challenges.
  • Take ownership of your work and are receptive to feedback and continuous learning.
  • Are comfortable conducting on-site customer visits, deployments, and training sessions whenever required.
  • Work well independently while collaborating effectively with a team.

WHAT YOU’LL GAIN

  • Hands-on experience supporting a global SaaS platform trusted by thousands of restaurants worldwide.
  • Structured training on customer support, SaaS products, troubleshooting, product implementation, and customer success best practices.
  • Exposure to real customer interactions and cross-functional collaboration with Product, Engineering, and Customer Success teams.
  • Practical experience using industry-standard support tools and workflows.
  • Valuable communication, analytical, and problem-solving skills that provide a strong foundation for a career in technology and SaaS.

Apply now

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    Team's growth stories

    Clint Floyd

    I’ve been a part of Sapaad’s growth from its inception into the incredibly strong product it is today, and I’m proud to see that it’s still evolving!

    I’ve gained so much at Sapaad, from product design to the intricacies of the F&B industry, and I’ve grown both professionally and personally. Most importantly, I’ve learned how important it is to do work you’re proud of, and my work at Sapaad makes me proud.

    Clint Floyd
    Lead Designer
    Dominic Chettiar

    Sapaad has provided me opportunities to learn new things, meet new people, and handle complex projects. The support and the empowerment provided by Sapaad is what motivates me every day to face new challenges and solve customer problems. Sapaad has been an integral part of my life both on a professional and personal front.

    Dominic Chettiar
    Operations
    Jude Jana

    Being part of Sapaad for over 4 years has been nothing short of inspiring! I started my journey as a Product Specialist, and today I proudly serve as Sales Manager across KSA, Qatar, Oman, and Bahrain, a path filled with growth, learning, and incredible teamwork.

    Working at Sapaad has truly been an extraordinary journey! Every day feels meaningful because we’re not just selling a product, we’re helping restaurants grow, solve real challenges, and succeed. What I love most is the energy, the passion, and the genuine care everyone brings to the table.

    Sapaad is a place where ideas matter, passion is celebrated, and people truly make a difference. It’s not just a workplace, it’s a family that inspires me to give my best, grow with purpose, and believe in what we do.

    Jude Jana
    Sales Manager
    Mayel Guevarra

    Sapaad has been a great place for me to grow, take on responsibility, and become more accountable. This company has provided me with a platform to learn, evolve, and constantly evaluate my growth. I’m especially proud that my role has challenged me, not just to create animations, but also to understand the F&B industry more deeply, step up to lead my team, and enjoy real creative freedom. Above all, I’m proud of the work I do here.

    Mayel Guevarra
    Content
    Armie

    I'm so grateful for the trust and support the company has given me as a creative. I’ve learned so much since I started working here, and I feel encouraged to grow and get better every single day. I feel so lucky to work with such amazing teammates who share the same love for food and restaurants.

    Armie
    Senior Copywriter
    Fahmi

    Over my 5 years at Sapaad, I’ve seen how quality is valued at every stage of the product journey. I’ve found Sapaad to be a place that values innovation and empowers its employees with the freedom and support to bring new ideas to the table, which allows us to truly own our roles and focus on building a product of exceptional quality.

    Fahmi
    QA Lead
    Adam

    One of the best things about working at Sapaad is the culture, it truly stands out.

    It’s a place where you can easily approach the leadership team, share ideas, and have open conversations without layers of hierarchy. The environment feels more like a family than a workplace: supportive, collaborative, and filled with people who genuinely care about each other’s success.

    The flexibility of remote work allows us to manage our time efficiently and maintain a healthy balance between work and personal life.

    What makes it even more special is the transparency — no corporate politics, no micromanagement, just mutual trust and respect. You’re empowered to take ownership, make decisions, and grow.

    Truly grateful to be part of a team where the culture itself motivates you to do your best every day.

    Adam
    Business Head