Feature Checklist

Everything you need to run a successful restaurant business.

Business Models Supported

Quick Service Restaurants
Casual Dining Restaurants
Fast Dining Restaurants
Delivery Restaurants
Food Trucks
Multi-Branch Restaurants
Central Kitchen
Table Service Restaurants

Types Of Orders Supported

Home Delivery
Table to Kitchen Ordering (TBA)
Kiosk Self Ordering (TBA)
Mobile Self Ordering (TBA)
Take Away
Online Ordering
Dine In
Walk In

Point Of Sale

Multi-lingual Menu
Grouped Menu Items
Combo Menu Items
Menu Item Images & Descriptions
Line Level Notes
Order Level Notes
Line Level Discounts
Order Level Discounts
Scheduled Discounts
Item Modifiers
Paid Modifiers
Inventory Modifiers
Order Level Surcharges
Line Level Taxes or VAT
Order Level Taxes or VAT
Build To Order
Finished Goods Stock Visibility on POS
Multi-lingual Billing
Custom Invoice Template
Barcode Scanning
Access Control
Staff Management
Table Management
Split Table
Move Table
Tablet-friendly Order-taking
Tip Management
Split Bill
Configurable Print Options
Automated End of Business Day
Offline Mode
Biometric Login

Customer Relationship Manager (CRM)

Call Center Order Taking System
Central Call Centers
Caller ID/Telephony System Integration
Centralised Customer Database
Customer Insights
Multiple Addresses
Customer Notes
Customer Groups
Automatic Branch/Outlet/Location Selection
Referral Management

Home Delivery Management

Delivery Zones
Area-wise Minimum Order Value
Automatic Branch / Outlet / Location Selecting
Customers' Order History
Running Orders
Order Taking
Driver Management
Mobile App Delivery Assistant
Mobile App Delivery Assistant
Order Scheduling / Future Orders
SMS Notice

Back Office & Inventory

Simplified Recipe Management
Batch Production
Accurate Real-time Inventory
Know Your Actual Food Costs With Real-time Reporting
Manage Suppliers From A Central Location
Send POs Directly To Suppliers
Generate POs Based On Reorder Levels
Waste Management
Tablet-friendly Stock Take
Auto Reconciliation Of Stock
Stock Requests & Transfers
Stock Receipts & Issues

Business Dashboard & Reporting

LIVE Business Widgets & Reports
Multi-dimensional Reports
Business Summary
Sales Trends & Marketing Analysis
Category-wise Sales & Profitability
Branch/Outlet/Location Profitability
Powerful LIVE Inventory Tracking
Staff Assessment
Any Range Reporting
Export Reports to Excel
Print Reports
Inbuilt Instant Messages to Staff
Direct SMS Marketing
Customizable Dashboard Layout

Multi-dimensional Reports

Modifications & Reprints Report
Total Sales Report
Sales by Location
Total Orders Report
Orders by Location
Top Selling Items
Top Grossing Items
Staff Wise Sales Report
Cancelled Orders Report
Hourly Breakdown Report
Top Referrals
Total Surcharges
Total Discounts
Inactive Customers Report
New Customers Report
Top Customers Report
Top Combo Items
Top Modifiers
Cancelled Items Report
Delivery Report
Number of Persons Served
Top Paid Modifiers
Table Wise Sales Report
Building Wise Sales Report
Area Wise Sales Report
Top Loyalty
Total COGS Report
COGS by Location
Theoretical Stock Report
Stock On Hand Now
Low Stock Report - Ingredients
Low Stock Report - Finished Goods
Total Purchases Report
Stock Transfers
Stock Takes
Top Profitable Items
Top Inventory Modifiers
Wastage Cost Report
Business Summary

Online Ordering

Web & Mobile Ordering Experience
Sapaad POS & Loyalty Integrated
Sapaad CRM Integrated
Supports All Web Platforms
Supports All Devices
Quick & Easy Setup
Custom Domain
Brand Customization
Menu Management
Menu Item Images & Description
Predefined Internal SLAs
Predefined Expected Delivery Time
New Orders Alerts
Advanced Food Customization
Pick Up and/or Delivery Options
Multiple Payment Types
Online Payments
Cash On Delivery
Card On Delivery
Facebook & Google Registration
Mobile & Email One-Click Registration
Customer Profile
Customer Past Orders
Customer Order Tracking
Delivery Tracking
Delivery Manager Integrated
Delivery Assistant Integrated
In-built Marketing Messages & Announcements
Popular Items
Social Media Accounts


Online Ordering
In-built Loyalty Program
SMS Communication
Biometric Login

Partner Integrations

Zomato (TBA)
UberEats (TBA)
Deliveroo (TBA)

Franchise & Multi-branch Friendly

Multiple Branches
Multiple Franchises
Menu Replication
Inventory Replication
Single Administration for Menu Management
Independent Menu Pricing
Single Administration for Inventory Management
Single Administration for Staff Management
Central Call Center


Local Printing
Network Printing
Remote Printing
Category-based Printing
Kitchen Printing


Multiple Payment Types
Split Bill
Gift Cards & Coupons
Email Receipts

Platforms Supported

iPad App

Browsers Supported

Google Chrome
Mozilla Firefox

Devices Supported

Touchscreen POS Devices
Macs and PCs
Tablets (Android, iOS, Windows)


Cash Drawer
Kitchen Printer (ethernet interface)
Thermal Printers: EPOS, EPSON, STAR (USB, network connection)
OS: Windows 7 and above
Tablets (Android, iOS, Windows)
Macs and PCs
Touchscreen POS Devices


24/7 Telephone Support
Email Support
In-app Help Widget
Onsite Deployment & Training
Remote Deployment & Training
Premium Support
Elite Support


Cloud Security Alliance (CSA) Cloud Controls Matrix (CCM)
Federal Information Security Management Act (FISMA)
ISO 27001/27002
Payment Card Industry (PCI) Data Security Standards (DSS)
SOC 1/SSAE 16/ISAE 3402
Encryption of sensitive data at rest
Data backup in multiple locations/GEO regions

Sapaad KDS 2.0

Supports All Order Types
Supports All Business Models
Supports All Devices
Supports Touch & Bump Interface
Sapaad Cloud POS Integrated
Kitchen Prep Screen
Expedite Screen
Kitchen Aid
Multiple Category-wise Kitchen Stations
Category-wise Order Splitting
SLA-driven Kitchen Stations
Visual Cues for Modifications & Cancellations
Restore Orders on Past Orders Screen
Light & Dark Mode
Real-time Customizable Font Sizes
Real-time Customizable Ticket Sizes
Item-Level Bumping
Powerful LIVE Kitchen Insights
LIVE Daily Item Summary
LIVE Daily Kitchen Station Efficiency
Real-time Hourly Orders
Real-time Daily Top Items
LIVE Daily Average Prep Time
Delivery Manager Integrated
Token Screen Integrated