March 26, 2020

Business Continuity during the COVID-19 Emergency

At Sapaad, we have been closely monitoring the news and health advisories about the COVID-19 outbreak. And we are observing the impact on our customers as hospitality businesses across the globe are being asked to close operations to support lock-downs and social distancing drives.

Although this has impacted many businesses, including ours, our primary objective as a professional organization and our commitment to our customers remains the same: to deliver uninterrupted services, world-class support, and high availability of Sapaad. Sapaad is a globally distributed business with staff members across several countries with decades of experience. At any given time, we maintain skilled, experienced staff across multiple disciplines on shift to maintain strength & depth and to remain operational 24/7 for our global customer base.

In addition, to support our customers through this difficult time, we are offering to waive all “Account Freeze” charges; for those of you who are having to temporarily pause operations, you can now opt for our four-month “Account Freeze” option for no extra charge. During the freeze period, your data will be retained so that you can resume your operations gracefully when the situation normalizes. This also applies to locations/outlets in your plan — if you have multiple locations and you need to pause operations at some of them, you can choose to ‘freeze’ those locations in Sapaad and pay for only the locations still active.

Amid these extraordinary times, we would like to assure you of our continued support and commitment, and would like to express our gratitude to you for being a Sapaad customer.

Should you have any questions or clarifications, please reach out to us at

– Sapaad Management Team

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