July 04, 2019

Why Your Restaurant Needs a Kitchen Display System

It’s no secret that restaurants are looking into tech to improve their operations. Automating your order transactions, food delivery process, and inventory are pretty much the industry norm. But there’s one section that tends to get overlooked. And it just so happens to be the section that may benefit the most from a digital makeover. This is, of course, the kitchen.

You don’t need to be in the food business to know how hectic restaurant kitchens can get. From the many kitchen-related stereotypes referencing chaos and heat to the numerous Gordon Ramsay memes (idiot sandwich, anyone?), everyone is aware of the grit and hard work a kitchen entails.

With such a demanding environment, it’s important to find the right tool that not only works with the requirements of the kitchen but also caters to the needs of the staff.

Enter the Kitchen Display System (KDS), a great addition to any restaurant operation that improves order accuracy, tracks items to completion, and provides detailed insights on kitchen performance.

So, what’s a Kitchen Display System?

A Kitchen Display System is a digital solution that splits orders by category to predefined kitchen prep stations, while orders are tracked to completion with an expedite screen. The KDS is integrated with the restaurant’s point-of-sale (POS) system to streamline and automate the order process for the kitchen.

The KDS has rapidly become an integral part of modern kitchens. In fact, restaurants of all shapes and sizes—from food trucks to family style to fine dining—can easily benefit from digitizing their kitchen in many different ways.

Not convinced? Well, we’ve listed down the ways a KDS is bound to improve the operations of both your kitchen and restaurant.

Enhance Order Accuracy

In regular restaurant kitchens, orders are typically printed on paper tickets and the items are called out by the head chef. During peak hours, orders are called out in such quick succession that important information, like requests or allergens, may get overlooked.

With a KDS, each kitchen station is linked to a respective screen (e.g.: ‘Appetizers’ or ‘Burgers’). Order details are clearly displayed in an easy to navigate, wide-screen display and are split into categories so that chefs in each station only see the items that they need to prepare.

 A KDS complements both the kitchen environment and operating staff in two ways: visual design and hardware flexibility.

Best of all, allergens, modifications, and cancellations of each order ticket are clearly marked—either in bold or a different font colour—so they never get missed.

Increase Service Speed

Regular kitchens are pretty much a waiting game for chefs and wait staff. Chefs wait for orders to be called out to prepare items while waiters wait until they’re alerted to serve them.

With a KDS, chefs receive orders as soon as they’re placed and can start preparations without delay. The KDS also comes with an Expedite Screen that waiters can use to track completed items across all stations. With this setup, orders are prepared the moment they’re placed and are delivered the moment they’re done.

A KDS that is flexible in its requirements and works on any device regardless of model, resolution, operating system, or size; makes setting up much easier and much more cost-effective.

Adapt to Any Kitchen Environment

Kitchens are high-pressure in nature and the last thing it needs is a device that confuses its users which in turn overcomplicates its operations. A KDS complements both the kitchen environment and operating staff in two ways: visual design and hardware flexibility.

Simple visual features such as adjustable font and ticket sizes play a huge role in smoothening operations. Quick service or fast-casual restaurants may display up to eight tickets at a time to prepare numerous orders quicker. Table service restaurants, serving larger groups and are more likely to receive additional requests, may only display up to four.

The option to switch between dark and light mode is another great KDS benefit. Dark mode can be chosen for low-lit spaces such as bars or night markets, while the latter may be easier on the eyes under fluorescent lighting.

Want to see more KDS features? Click here to learn about Sapaad KDS 2.0.

Some KDS models can only work on one specific device, adding up the cost when multiple stations are required. A KDS that is flexible in its requirements and works on any device regardless of model, resolution, operating system, or size; makes setting up much easier and much more cost-effective.

Gain Kitchen Performance Analytics

A digital kitchen means that you get detailed performance insights such as hourly orders, average prep time, and station efficiency. With this information, you can pinpoint bottlenecks that need to be addressed, including which station underperforms and which days require more staff.

With a KDS, you not only gain all the benefits of an efficient kitchen but also improve the sustainability of your operations.

Promote a Paperless Kitchen

From invoices to kitchen order tickets, paper usage can add up during a shift. Digitally displaying orders is a more sustainable kitchen solution that is easier on the eyes and better to track than paper tickets. By switching to a digital kitchen, restaurants no longer have to go deal with all the paper waste generated from kitchen printers.

With a KDS, you not only gain all the benefits of an efficient kitchen but also improve the sustainability of your operations.

Digitizing your kitchen process closes the gap between your front and back operations. Whether you’re looking to increase service quality, improve customer satisfaction, or promote overall efficiency, a kitchen display system can be your long-term modern solution.

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