How to Effectively Win Back Your “Lost” Customers

Posted 1 year ago in Articles

how-to-win-back-lost-customers

Are you losing business because some of your customers haven’t come back in a long time? Want to know who they are and how to win them back? 

Sapaad gives you a brilliant solution to identify and win back these “lost” customers. It’s easy and effective! 

With just a single click, Sapaad identifies customers who haven’t placed an ordered at your restaurant in up to six months. You can then instantly reach out to these “inactive” customers via SMS, tell them they’re being missed and show them you value their business. Perhaps offer an exciting discount on their next order. It’s a sure-shot way to encourage them to come back!

 


 

How it works

 

how-to-win-back-lost-customers

 

 

1) Visit the Marketing tab on your dashboard and view the ‘Inactive Customers’ report.

 

2) Select a time frame for which you want to identify inactive customers – from 1 month up to 6 months. Sapaad instantly fetches customer information from your database.

 

3) Select “All” customers. Now, with a single click, you can send an SMS to all customers on the list.

 

 

 

 


 

Want to get started using this feature to win customers back?

 

If you’re an existing Sapaad user, simply visit Setup > My Account to activate an SMS package.

Not a Sapaad user? Sign up for a FREE trial