CRM

Revolutionary Customer Engagement

Our Customer Relationship Manager (C.R.M.) module gives you everything you need to manage customers effortlessly — a rich customer database with customer addresses, order history and preferences. Build a call center to take home delivery orders easily at every outlet, or have agents take orders centrally for all your outlets. Orders are printed remotely to your respective kitchens.

Customer Insights

Everyone loves a restaurant that makes calling for take-away or home delivery easy! Get instant customer insights including multiple addresses, customer notes, order history, running orders, favourites, and more. Empower your telephone agents to engage smartly and quickly with your customers.

Automatic Branch Selection

If you have multiple locations, Sapaad lets you easily set up a central call center. Or you can take phone orders at every outlet respectively. In either case, Sapaad builds a single customer database for your business. What’s more, Sapaad ‘delivery area’ mapping system automatically assigns every home delivery order to the right branch. Not only that, it also sends kitchen prints directly to the corresponding location.

A Flow To Suit Every Customer

Sapaad supports various types of phone orders. What if a customer calls to place an order, but wants to come in to the restaurant and collect the food? Sapaad has you covered.

Cloud Printing

Our 'Print Manager' lets you create multiple invoice templates and print routes. When an order arrives, you can easily send an invoice and a kitchen order to the kitchen, as well as send an invoice copy to your cashier with the just click of a button.