Here’s what our customers think!

Sapaad is phenomenally helping businesses worldwide. Don't just take our word for it.

We use every feature of Sapaad extensively across our entire chain. Sapaad has automated critical areas of our business and allows us to monitor operations centrally in real‐time. This gives us tremendous visibility, and our operations have really benefited. I would, without hesitation, recommend Sapaad.

Syed Mohammed Qadri, Chairman

Sapaad is a phenomenal improvement over our previous software. Our Call Agents love it and have vocally expressed how much easier to use it is. Sapaad has therefore resulted in an improvement in our service levels and our delivery times. We’ve rolled it out across all our branches, and even our franchisees are beginning to adopt it.

Farshad Abbaszadeh, CEO

Sapaad has changed the way I view my business ‐ now I am always connected to it, and I have full visibility of every area of my operations, from home delivery efficiency, to staff performance, to individual transactions. I think Cloud-based POS are the future! I’ve also found the support and response of the Sapaad team to be refreshing ‐ they are immediate and accommodating. I have since moved from a “big-name” POS to Sapaad.

Iqbal A Khan, Owner

As a rapidly growing brand, at Mandilicious we were looking for a call centre solution that would be convenient, centralised and cost-effective. After seeing a demo from Sapaad, we realised that we had found the right solution to fit our evolving needs. Even better, it co-existed perfectly with our existing systems, and took just a day or so to install in each of our restaurants. Thanks to Sapaad, we can now focus on growing our business to the next level, rather than thinking about IT.

Fayez Al Nusari, Founder and Managing Director

We took one look at Sapaad and fell in love; now we’re ditching our expensive on-premise POS across our chain and migrating all our restaurants to Sapaad. We’re also able to build an affordable call-center into the business, something that was prohibitive earlier. The price is unbelievable for what we’re getting.

Jihad El Eit, CEO

At Royal Kebab we pride ourselves on great food and quality service. And we strive ceaselessly to perfect our delivery process. We wanted a system that would bring everything together seamlessly, from calls, to the kitchen, to the delivery team. We also wanted to empower our staff to work smarter, and we wanted visibility into our business. Sapaad fit the bill. I was able to do the initial setup by myself in a few hours and test everything; amazing that you can do that with a POS. Sapaad’s dashboard gives us live updates on business performance anywhere anytime, and the delivery management module lets us monitor and improve our delivery process and incentivize our staff. The interface is modern and simple, and the call center module also frees us to centralize our call center at anytime.

Manan Mistry, Proprietor

Sapaad is the perfect solution for UAE-based entrepreneurs! It is cost-effective and scalable, and its easy-to-use dashboard enables small business owners to track and manage their daily operations from anywhere in the world. Sapaad is mobile-friendly and user-friendly, so everyone on the team from all different backgrounds are able to use the system easily. Sapaad’s integrated inventory system and delivery tracking module makes it a perfect comprehensive solution for any start-up restaurant, at the right price. If you ever run into an issue or have questions, their friendly customer service team are quick to respond with a solution.

Justine Corrado, Managing Partner

At Hot Brands, we own several brands, each with multiple locations. Having a dependable, reliable POS and technology partner is critical to running a smooth operation.
Sapaad has really made a difference and eased our jobs. Everything is online and instantaneous. In the two years and counting that we’ve been using Sapaad, we have had a remarkable uptime record. We also find Sapaad’s Support great. They handle all our requests promptly and are extremely responsive and helpful, even when dealing with ‘last minute’ requests.
We are happy with Sapaad and our move to a cloud-based solution; there’s simply no looking back.

Sangamesh J., IT Manager

At Kebab Bistro, we believe in quality and authenticity, in the food we offer and in the way we operate our business. It was very important to us that we pick a POS that helps us stay connected to our business and be in control of the quality of our operations.
Sapaad’s dashboard gives me a complete overview of my restaurant’s sales anytime I want, even remotely; great for keeping tabs on what’s happening. The Sales Summary report is particularly impressive. I can access information on total revenue, discounts, category-wise sales, and even monitor my staff’s individual performance. There is practically no after sales service required at all once you are on with it. In spite of that, if there is any occasional clarification required, their help line is very prompt and courteous. Overall, Sapaad has been extremely smooth and effective; I can totally vouch for it.

Oofrish Contractor, Owner

Moti Roti started out as a food truck; it wasn’t a traditional brick and mortar place. I needed a system that was flexible and light; where I don’t need to carry around a tonne of equipment. Sapaad was the right solution.
Sapaad is robust and super modern. My staff can just pick up a tablet, go to an event, plug in and start business. You don’t get that in a lot of point of sales. We can even work offline, because sometimes we don’t have internet access during events, and that is crucial to staying operational.
It also helps to pay just a rolling fee and not a massive investment for hardware and someone to come in and program it. I’ve recommended Sapaad to several other homegrown restaurants.

Tahir Shah, Owner

Sapaad is the perfect comprehensive solution for retail F&B. It covers all modules that are essential in a restaurant point of sale. The ease of use is phenomenal. It can be handled very easily by my staff.
One of the main features of Sapaad that we were attracted to was the integrated online ordering module. The fact that by simply adding a code to our website, we were able to develop our own online ordering operations. This feature, along with the home delivery management system has incredibly helped our business. Sapaad’s SMS and Loyalty program features are great business-boosters as well. Overall, we are very happy with the system.

Yann Jolivet, Owner

Our Sapaad experience at Sumo Sushi & Bento has been amazing. Sapaad addressed the business challenges that we faced in the past. It covers all operational requirements of a restaurant POS, which has helped us a lot in our administration.
What first attracted us to Sapaad was the seamless implementation of their integrated call center module. It has really simplified our phone order management. With Sapaad, we love the fact that front office and back office operations are very easy to configure. And if we ever do require help, their Support team is extremely prompt and responsive.
Sapaad’s progress has been phenomenal since the day we signed up. The software is always evolving with new features and functionalities; I’m excited to see what’s in store.

Darami Coulter, Global Marketing & Communications Manager

Sapaad has revolutionised our customer engagement. At Zen, we have more than 10,000 customers and each time a customer calls, thanks to Sapaad, we know them by name, we know their order history and favourites items.
Sapaad has a fantastic ease of use. All of my staff can handle the software effortlessly. I have the ability to operate the online ordering module even when I’m home; one click on my tablet and the orders print directly at my restaurant.
With Sapaad, I have instant access to critical sales information and several business insights. This has helped me make informed business decisions in our year-round assessments. It has given me the ability to strategise our marketing efforts more effectively. I would blindly recommend Sapaad to other business owners.

Nicky Ramchandani, Owner

At Wingsters, it was very important for us to have a system that gave us the ability to be more flexible and fluid in our business. That was the big decision-making factor that led us to sign up for Sapaad.
Everything about Sapaad is fantastic; the implementation is smooth. We use Sapaad in more than one device – in a laptop and iPad, which we are able to move around with for events and community ripe markets. My team find Sapaad very simple to use – be it backend configurations or front office operations.
Sapaad has given me the ability to have greater control and visibility over my business. One click on my screen and I instantly get a snapshot of where my business stands. I didn’t have this ability previously. This has empowered my business decisions; there’s simply no looking back.

Ahmed Hassan, Owner

We take our food truck to various events across the country, and we were looking for a system that would work great for mobile businesses. We didn’t want to be strapped to wires and heavy equipment. We gave Sapaad a try, and what we love about it, is that we can just arrive at an event, simply connect our laptop to the internet, and we’re instantly ready for business.

Dana Al Sharif, Co-Founder

Sapaad has honestly been a huge help to my business. As I’m usually driving business opportunities and not present at events, Sapaad helps me easily manage everything, from analysis to inventory, all from my phone! Also, as we are now expanding into multiple operations, it’s amazing how easy it is to keep tabs of everything, from a single application.

Salmaan Asgher, Co-Founder

At Pollo Pollo, we’re driven by passion and believe in serving quality to our customers. It was very important for us to get the right technology to help us achieve our commitment to quality. We’re very happy we found Sapaad. The implementation went without a hitch. Sapaad has a great interface and the ease of use is fantastic. We’re also happy with Sapaad’s professionalism and support. I’ve introduced Sapaad to many other restaurant owners.

Ali Sidani, CEO and Founder

We wanted a restaurant management system that would not just help us “run” our restaurant but also provide business intelligence to help make quick and effective strategic decisions.
Since we specialise in home deliveries, we found Sapaad’s ‘Delivery Manager’ to be a critical component. It has changed the way we manage our deliveries and has tremendously improved our delivery time. I love Sapaad’s ability to monitor and track home deliveries as they happen, all from a single screen.
Also, Sapaad’s support team is very professional. They are very prompt in the rare case I need any clarifications.

Antoine Rontiex, Co-Founder